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The company opened in 2008 with 19 employees and today has roughly 210 full-time staff plus contractors."}],"markDefs":[],"style":"normal"},{"_key":"8a87afd4e344","_type":"block","children":[{"_key":"a2a4940d8a8a","_type":"span","marks":[],"text":"The business writes finance under six brands: Nissan, Mitsubishi Motors, LDV, RAM, Renault and Skyline, a white-label offering available to any dealer. Nissan and Skyline operate in both Australia and New Zealand; the rest currently operate in Australia, with further expansion underway."}],"markDefs":[],"style":"normal"},{"_key":"c5ce5bcffe98","_type":"block","children":[{"_key":"2bb27dba2882","_type":"span","marks":[],"text":"Supporting that structure is a network of about 1,000 active dealer business managers, each accredited to one of the six brands, plus the internal corporate workforce. Every one of them has training obligations in one of the most heavily regulated industries in the region.\n"}],"markDefs":[],"style":"normal"},{"_key":"40a11aa3a5d0","_type":"block","children":[{"_key":"bf2bf43e62750","_type":"span","marks":["strong"],"text":"READ ANOTHER CASE STUDY | ‘"},{"_key":"bf2bf43e62751","_type":"span","marks":["8de158e41742","strong"],"text":"How Safe Industries Australia Accelerated Client Onboarding and Scaled Training With Open LMS"},{"_key":"bf2bf43e62752","_type":"span","marks":["strong"],"text":"’"},{"_key":"4c1cf16519c70","_type":"span","marks":[],"text":"\n"}],"markDefs":[{"_key":"8de158e41742","_type":"link","href":"https://www.openlms.net/blog/case-studies/how-safe-industries-australia-accelerated-client-onboarding-scaled-safety-training/"}],"style":"normal"},{"_key":"013623b1fa46","_type":"richTextQuote","author":"Ronnie Brown, National Manager for Corporate and Dealer Training, Nissan Financial Services","quote":"The ability to have tenants in Open LMS was a big draw. I have the corporate tenant, and then one tenant for each of the brands. Just looking at the six brands, you can immediately see why we have seven tenants."},{"_key":"698642df6e58","_type":"block","children":[{"_key":"4f4a497a96f4","_type":"span","marks":["primary"],"text":"The Challenge: A Locked-Down Global LMS and a Mountain of Manual Work"}],"markDefs":[],"style":"h2"},{"_key":"728212cd4af4","_type":"block","children":[{"_key":"94bb35ec5e7c0","_type":"span","marks":[],"text":"Before Open LMS, ALS training was split across two systems, and the learning team controlled neither of them."}],"markDefs":[{"_key":"f6f9e792b925","_type":"link","href":"https://www.openlms.net/organizations/corporate/"}],"style":"normal"},{"_key":"0bfa6a57a069","_type":"block","children":[{"_key":"1f84c7cf9ab4","_type":"span","marks":["f6f9e792b925"],"text":"Corporate training"},{"_key":"b2ce51c7d06b1","_type":"span","marks":[],"text":" lived in a global LMS in which the Australian and New Zealand team held no administrative rights. Uploading a single new module took anywhere from one to three weeks, and staff couldn’t access new content immediately. That lag was a serious problem in financial services, where employees must complete at least 10 hours of continuing professional development a year, and content has to keep pace with regulatory change. Departmental training couldn’t be loaded at all."}],"markDefs":[{"_key":"f6f9e792b925","_type":"link","href":"https://www.openlms.net/organizations/corporate/"}],"style":"normal"},{"_key":"262fc2085a68","_type":"block","children":[{"_key":"c9bbfa1d471f","_type":"span","marks":[],"text":"Additionally, four separate induction programs served four types of internal staff, and because the team could not build program or certification structures in the global system, new starters simply received a list of modules to hunt down themselves. Once finished, they took screenshots of each completion, pasted them into a document, and emailed it to the user administration team for manual sign-off."}],"markDefs":[],"style":"normal"},{"_key":"f3b6e6fa657a","_type":"block","children":[{"_key":"a5522667066d","_type":"span","marks":[],"text":"Internal staff movements added another layer. Employees frequently move between departments, each with its own training requirements, and there was no reliable way to track who now needed what."}],"markDefs":[],"style":"normal"},{"_key":"728a1bbd9141","_type":"block","children":[{"_key":"c0a661ab8690","_type":"span","marks":[],"text":"Dealer training sat in a separate platform called the Nissan Academy, but that naming convention was its own problem. A Mitsubishi, LDV, or RAM business manager would log in, see Nissan-branded training, and receive a Nissan-branded certificate. There were no custom certifications, no branded experiences, and the same manual screenshot-and-email process for reaccreditation."}],"markDefs":[],"style":"normal"},{"_key":"1314406bf27e","_type":"block","children":[{"_key":"e43bc6221d7b","_type":"span","marks":[],"text":"Under ALS's dealer accreditation framework, Australian business managers complete reaccreditation every 12 months across nine or 10 modules, while New Zealand business managers complete reaccreditation every 24 months across four modules. The framework reflects the different regulatory environments and training requirements applicable in each jurisdiction. If a business manager's ALS accreditation lapses, their access to ALS finance systems is suspended until the required reaccreditation is completed."}],"markDefs":[{"_key":"5a175b5bb4c1","_type":"link","href":"https://www.openlms.net/blog/case-studies/how-continence-health-australia-manages-critical-reporting-requirements-with-open-lms/"}],"style":"normal"},{"_key":"e896045cea5a","_type":"block","children":[{"_key":"fd2951ec2a93","_type":"span","marks":["strong"],"text":"RELATED READING | ‘"},{"_key":"d4a85871be711","_type":"span","marks":["5a175b5bb4c1","strong"],"text":"How Continence Health Australia Manages Its Critical Reporting Requirements With Open LMS"},{"_key":"d4a85871be712","_type":"span","marks":["strong"],"text":"’"},{"_key":"64e88ab5cbd40","_type":"span","marks":[],"text":"\n"}],"markDefs":[{"_key":"5a175b5bb4c1","_type":"link","href":"https://www.openlms.net/blog/case-studies/how-continence-health-australia-manages-critical-reporting-requirements-with-open-lms/"}],"style":"normal"},{"_key":"148131d9a4c5","_type":"richTextQuote","author":"Ronnie Brown, National Manager for Corporate and Dealer Training, Nissan Financial Services","quote":"Before we got Open LMS, all of our audiences had Nissan-branded training. They didn’t have custom certifications, and the process was still very manual—especially the reaccreditations. If you’re Mitsubishi, you don't want your staff logging into a Nissan system."},{"_key":"bef083bb0a85","_type":"block","children":[{"_key":"a040f84bf87e","_type":"span","marks":["primary"],"text":"The Solution: Seven Tenants, Automated Enrollment, and Certification That Runs Itself"}],"markDefs":[],"style":"h2"},{"_key":"e98d90394b55","_type":"block","children":[{"_key":"99fc2071e1bf0","_type":"span","marks":[],"text":"ALS selected Open LMS largely for its multi-tenancy. The team now manages seven tenants: one corporate tenant for internal staff and one for each of the six finance brands, each themed with that brand’s own colors, fonts, and logos."}],"markDefs":[],"style":"normal"},{"_key":"2001f6ed23f6","_type":"block","children":[{"_key":"1a1feb25be98","_type":"span","marks":[],"text":"Within the dealer tenants, cohorts handle the regulatory split. Nissan and Skyline both have Australian and New Zealand cohorts, each enrolled in the certification that matches their jurisdiction. The four Australia-only brands have an Australian cohort as well—created in preparation for when a brand moves into New Zealand, as RAM is preparing to do. This ensures once they’ve crossed the Tasman, they won’t have to untangle a combined user base. Custom certificates are branded per brand and autopopulate the learner's name and validity dates."}],"markDefs":[],"style":"normal"},{"_key":"6c09ed576e14","_type":"block","children":[{"_key":"34802bd9abd5","_type":"span","marks":[],"text":"Enrollment is driven by data rather than administrators. ALS user records flow from ALS’s user authentication platform into Open LMS. Job title and dealership assignment determine both tenant allocation and cohort membership. Internally, about 17 cohorts map to departments, people-leader status, and new starters. New starters are automatically assigned to the induction program. When a customer center team leader moves to settlements, the change in user authentication platform moves them to their new cohort and enrolls them in the training their new role requires—with the reporting to match."}],"markDefs":[{"_key":"565d1134c1d5","_type":"link","href":"https://www.openlms.net/personalized-learning-designer/"}],"style":"normal"},{"_key":"3ff638a796b3","_type":"block","children":[{"_key":"26e4559af8b0","_type":"span","marks":[],"text":"Open LMS’s exclusive "},{"_key":"0c8502585b2b1","_type":"span","marks":["565d1134c1d5"],"text":"Personalized Learning Designer (PLD)"},{"_key":"0c8502585b2b2","_type":"span","marks":[],"text":" eliminated the screenshot workflow entirely. Working with the Open LMS team, National Manager for Corporate and Dealer Training, Ronnie Brown, configured the final module of each induction program and each brand certification to trigger a completion email to the user administration inbox. Administrators now grant system access based on an automated notification instead of a manually assembled document."}],"markDefs":[{"_key":"565d1134c1d5","_type":"link","href":"https://www.openlms.net/personalized-learning-designer/"}],"style":"normal"},{"_key":"96a361f19f66","_type":"block","children":[{"_key":"c2e24b50ae0c","_type":"span","marks":[],"text":"Reminder and status notifications built into the certification and program tools handle the rest of the cycle. Business managers are notified:"}],"markDefs":[],"style":"normal"},{"_key":"066e8d355681","_type":"block","children":[{"_key":"5deb5195483d","_type":"span","marks":[],"text":"When a program opens"}],"level":1,"listItem":"check","markDefs":[],"style":"normal"},{"_key":"4511c575b7f7","_type":"block","children":[{"_key":"41ee81ae1dfa","_type":"span","marks":[],"text":"Seven days before the due date"}],"level":1,"listItem":"check","markDefs":[],"style":"normal"},{"_key":"a5d03afa9bea","_type":"block","children":[{"_key":"75f99e724745","_type":"span","marks":[],"text":"When a due date passes"}],"level":1,"listItem":"check","markDefs":[],"style":"normal"},{"_key":"2e61be650d9b","_type":"block","children":[{"_key":"a93cd213d9aa","_type":"span","marks":[],"text":"When they complete their training"}],"level":1,"listItem":"check","markDefs":[],"style":"normal"},{"_key":"74a89378cdf6","_type":"block","children":[{"_key":"846eb60e3d34","_type":"span","marks":[],"text":""}],"markDefs":[],"style":"normal"},{"_key":"a15ec7e230d5","_type":"block","children":[{"_key":"bda0f1aae7e0","_type":"span","marks":[],"text":"Their dealer account managers receive the same notifications and see a dashboard listing every business manager they oversee, when training is due, and how far along each person is."}],"markDefs":[{"_key":"91db008df639","_type":"link","href":"https://www.openlms.net/resources/documents/10-benefits-of-microlearning-in-the-workplace/"}],"style":"normal"},{"_key":"4525b6a4c92e","_type":"block","children":[{"_key":"1cb2f5e829a2","_type":"span","marks":[],"text":"The platform’s role has since widened well beyond compliance. ALS runs “Moments That Matter,” an opt-in soft-skills "},{"_key":"60e5aa8de8dc1","_type":"span","marks":["91db008df639"],"text":"microlearning"},{"_key":"60e5aa8de8dc2","_type":"span","marks":[],"text":" series releasing a new module every two months. It hosts training for a newly implemented loan origination system, using H5P sliders for step-by-step tips and downloadable guides mapped to the consumer and commercial application journeys."}],"markDefs":[{"_key":"91db008df639","_type":"link","href":"https://www.openlms.net/resources/documents/10-benefits-of-microlearning-in-the-workplace/"}],"style":"normal"},{"_key":"ba2561e58509","_type":"block","children":[{"_key":"d82567992c3a","_type":"span","marks":[],"text":"ALS is also building a resource hub of searchable, deliberately unbranded dealer guides—starting with a guide to the National Consumer Credit Protection Act—served to every tenant through dynamic cohorts, alongside brand-specific tiles holding assets like advertising toolkits and a tool that lets business managers produce customized weekly repayment posters within centrally controlled templates and compliance parameters."}],"markDefs":[{"_key":"61422548ed28","_type":"link","href":"https://www.openlms.net/blog/case-studies/triple-zero-victoria-leverages-real-time-support-reporting-features-open-lms/"}],"style":"normal"},{"_key":"65e90da0e1e4","_type":"block","children":[{"_key":"556f81ef5e9a","_type":"span","marks":["strong"],"text":"WATCH A VIDEO CASE STUDY | ‘"},{"_key":"7d9f6ca453df1","_type":"span","marks":["61422548ed28","strong"],"text":"Triple Zero Victoria Leverages Real-Time Support and Reporting Features With Open LMS"},{"_key":"7d9f6ca453df2","_type":"span","marks":["strong"],"text":"’"},{"_key":"3dcfbd26c7190","_type":"span","marks":[],"text":"\n"}],"markDefs":[{"_key":"61422548ed28","_type":"link","href":"https://www.openlms.net/blog/case-studies/triple-zero-victoria-leverages-real-time-support-reporting-features-open-lms/"}],"style":"normal"},{"_key":"76ebb03ea71a","_type":"richTextQuote","author":"Ronnie Brown, National Manager for Corporate and Dealer Training, Nissan Financial Services","quote":"We're moving toward Open LMS becoming more than just a training hub. We want this to be the one-stop shop for anything our business managers might need."},{"_key":"097f83b959e0","_type":"block","children":[{"_key":"abed1e809a6c","_type":"span","marks":["primary"],"text":"The Results: Reaccreditation in 25 Minutes and a Market-First Differentiator"}],"markDefs":[],"style":"h2"},{"_key":"1b5e4bf31dbd","_type":"block","children":[{"_key":"d6fe06a163ee0","_type":"span","marks":[],"text":"The greatest positive impact can be attributed to a key change Open LMS made possible: a redesigned reaccreditation pathway."}],"markDefs":[],"style":"normal"},{"_key":"7906069b4c80","_type":"block","children":[{"_key":"3404f860205d","_type":"span","marks":[],"text":"Previously, business managers repeated all 10 modules every year—about five hours of work for people who are time-poor by definition. Furthermore, many have been in the role for 15 to 20 years and have seen five hours of similar training every year since they started. Working with the Open LMS team, Brown built a 15-question challenge quiz that runs ahead of the modules. Business managers who demonstrate the required level of competency by scoring above 80% can satisfy the relevant reaccreditation requirements through the assessment pathway, while those who do not meet the threshold are directed to the relevant refresher modules."}],"markDefs":[],"style":"normal"},{"_key":"8516357f8010","_type":"block","children":[{"_key":"9497401e3ca2","_type":"span","marks":[],"text":"Average module completion time fell from roughly five hours to 25 minutes. A subsequent analysis found that 98% of business managers who attempted the quiz passed, confirming that the annual repetition had largely tested the knowledge people already held. The number of business managers running overdue or facing deactivation has fallen by about 50% since the change was launched in June."}],"markDefs":[],"style":"normal"},{"_key":"0a3a12b7d625","_type":"block","children":[{"_key":"2fdf7417c0ce","_type":"span","marks":[],"text":"The quiz data also tells ALS where the gaps actually are. Because the platform reports which quizzes are failed most often, the team can target refresher content at genuine weak points instead of applying a uniform annual requirement to everyone."}],"markDefs":[],"style":"normal"},{"_key":"64d771ba9548","_type":"block","children":[{"_key":"979c398a6f96","_type":"span","marks":[],"text":"That efficiency has become a competitive asset. A dealer business manager typically holds accreditation with eight or nine lenders and sends business to whichever is easiest to deal with. ALS is the first finance provider in the Australian and New Zealand market to offer this kind of challenge-based reaccreditation, and the team credits it with lifting dealer sentiment—invaluable during the disruption of a major system implementation."}],"markDefs":[],"style":"normal"},{"_key":"d34b5efbeeb6","_type":"block","children":[{"_key":"7aa6eabb64a7","_type":"span","marks":[],"text":"Engagement has risen across the board, and relationships with the original equipment manufacturers behind each brand have also significantly improved, especially as they can now point their dealer networks to a properly branded learning environment rather than a competitor’s. Internally, the project surfaced a further benefit: building automated cohort allocation exposed inaccuracies in employee job data, prompting a broader effort to keep that data current."}],"markDefs":[],"style":"normal"},{"_key":"9976c13e1497","_type":"richTextQuote","author":"Ronnie Brown, National Manager for Corporate and Dealer Training, Nissan Financial Services","quote":"Using Open LMS to create pre-module quizzes reduced the time to complete a course module, on average, from about five hours to 25 minutes. We’re the only finance company in the market doing anything like that at the moment."},{"_key":"6fe10c120d3c","_type":"block","children":[{"_key":"d1d2ee12b1730","_type":"span","marks":[],"text":"\nManaging training across multiple brands, regions, or regulatory agencies? 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