Support & Hosting
Expert support for every step of your eLearning journey
At Open LMS, support isn’t an add-on—it’s a core part of the experience. Our dedicated team of LMS experts is here to help you navigate every challenge, from technical troubleshooting and plugin implementation to user role configuration and strategic platform optimization.
Whether you’re launching a new site, scaling your LMS for growth, or simply need advice on best practices, our Customer Success team acts as a trusted extension of your own. We're committed to helping you achieve your goals and ensuring your LMS runs smoothly and efficiently.
Already a Client? We’re Here to Help.
If you’re an institutional representative with access to the Open LMS Client Support Portal, you can:
- Explore our comprehensive Knowledge Base
- Submit a support ticket for technical help
- Get expert advice and personalized assistance
- Check out the Open LMS Community
The Universal College of Learning Testimonial
The system support we receive from Open LMS is unmatched by any other support service we subscribe to. From the very beginning, when I found myself thrown into the deep end as a new system administrator, Open LMS has been there to guide and support me through every step of my learning journey. Their team responds quickly to our tickets, no matter how complex or simple the issue might be, and consistently provides detailed guidance for solutions. This has been invaluable in helping me navigate the platform with confidence.
Not Yet an Open LMS Client?
Join a global learning community powered by trusted open-source technology and backed by world-class support. Discover how Open LMS can help you deliver impactful learning experiences at scale.
Need Help But Don’t Have Portal Access?
Open LMS support is delivered directly to clients through our Customer Support Portal. If you’re a learner or instructor looking for help, please reach out to your organization’s LMS administrator or support team.
Northern Marianas College (NMC) Testimonial
The Open LMS team has been fantastic to work with over the years. Despite being on an island over 7,000 miles from the U.S. mainland, their support feels as close as a phone call. Every help desk ticket I submit gets an immediate response, and I have complete confidence that whenever I need assistance with our LMS, Open LMS will deliver.
Are You a Student Looking for Support?
If you're a student using Open LMS through your school or institution, please visit our FAQ for helpful information. If you still need assistance, contact your institution or course administrator directly for support. Open LMS provides support services exclusively to institutional clients.
Additional Resources
Explore the tools and content available to support your success:
- Join the Open LMS Community
- Read our blog and explore our case studies
- Learn with the Open LMS Academy