
Customer Training: Why User Knowledge Is Essential to Success
An effective customer training program can provide huge advantages for a company in terms of productivity, customer retention, and profitability.
An effective customer training program can provide huge advantages for a company in terms of productivity, customer retention, and profitability.
Organizations are ramping up their education technology efforts like we’ve never seen before. In 2021, EdTech investments hit $20 billion, three times the pre-pandemic amount. EdTech became a necessity when the world locked down, but as we make the return to face-to-face interactions and instruction, it’s clear that EdTech isn’t relinquishing its seat at the table any time soon.
With the digital wave and the rise of eLearning as a solution for both corporate training and education, more and more businesses and institutions are looking to invest in a Learning Management System (LMS). However, as budgets get tighter, affordability in such systems has become a priority, especially for many small businesses and schools.
Living in a digital world means embracing digital tools. Fortunately, more and more organizations are taking the plunge into online learning to provide flexible, convenient training platforms for employees that encourage ongoing education and development.
Work from Home (WFH) culture is still going strong, even as the lockdowns and restrictions that once imposed it on so many fade into memory.. In fact, many have decided it’s the only way forward. As WFH continues to be an expected option for employees, it’s important for companies to develop practices for onboarding new people remotely.
As the world demands more skilled professionals, education must evolve and provide the knowledge that people will need when entering the job market. Not everyone wants to (or can afford to!) join a full-time program or enroll in a degree that will take them at least three years to complete. Demand from today’s learners is shifting towards a shorter, more precise, and skill-based learning experience: microcredentials.
The way we sell has changed, and the way we train our people to sell has to change to reflect that.
Online teachers should be open to learning new technology and be excited to provide individualized feedback to students.
Building engagement is one of the most unique and stubborn challenges for online learning, but it is achievable