Open LMS at CX Summit 2024
Open LMS joined business leaders, technology providers, and customer experience professionals at CX Summit 2024 in Cartagena, Colombia, on May 8–9. Organized by the Colombian BPO Association (BPrO), the event brought together more than 1,200 attendees and 80 exhibitors to explore the evolving relationship between businesses and their customers.
Exploring the Future of Customer Experience
CX Summit 2024 provided a space to examine how innovation, technology, and new approaches to talent management are reshaping customer experience. Artificial intelligence was a key part of the conversation, particularly around its potential to transform how organizations interact with and support their customers.
For organizations investing in digital transformation, these changes also highlight the importance of developing the skills and knowledge teams need to adapt to new technologies and ways of working.
Connecting Learning, Technology, and Talent
As customer-facing organizations evolve, employee learning and development become an important part of transformation. Digital learning platforms can help organizations deliver consistent training, support professional development, and give distributed teams access to learning resources.
Open LMS provides a flexible learning environment that can support training initiatives across industries, helping organizations connect learning with broader business and workforce goals.
Learning From Industry Leaders
The event brought together executives and experts from the BPO and customer experience ecosystem to share perspectives on technology, talent, innovation, and the future of customer relationships.
For Open LMS, CX Summit was an opportunity to connect with organizations exploring how technology can support both their customer experience strategies and the people behind them.
Discover Open LMS
Explore how Open LMS can help your organization create scalable digital learning experiences that support employee development, training, and organizational transformation.