Hospitality & Retail LMS

Build a smarter workforce with a dynamic, flexible digital learning solution.

Do Your Current Training Programs Support Today's Workforce?

If you’re in the business of selling goods or services, then you know that the knowledge, expertise, morale, and professionalism of your team members directly impacts brand identity and your organization’s success. Engaging, dynamic, and scalable retail training programs help build and support confident and competent teams, allowing your personnel to consistently increase skillsets and improve workflows, ultimately driving your business forward.

Whether you're a brick-and-mortar store or you sell solutions or products online, an open-source Learning Management System (LMS) like open LMS WORK, a Moodle™-based platform, or Totara Learn can provide employees with anywhere, anytime access to the training resources they need and ensures a secure and flexible training program for companies in the retail hospitality industries.

eLearning Solutions for Retail & Hospitality Employee Training

No two organization's training checklists are the same. A flexible, open-source LMS can help you create an organized and streamlined L&D solution capable of storing, tracking, and delivering high-powered training. Build a custom retail training program with one of our industry-leading solutions:

Open LMS Work

Open LMS WORK is designed to be a functional, informative user experience for learners in the workplace.

Based on open-source Moodle™, Open LMS WORK is a learning management system designed to provide organizations with the features and functionality needed to effectively align learning goals with business outcomes.

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Totara Learn is a leading open enterprise learning management system.

Designed for workplace learning, Totara provides a functionally rich learning platform that can reflect employees’ roles, training needs, and objectives.

Open LMS is a certified Platinum Alliance Totara Partner.

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Address the Key Elements of Retail and Hospitality Training

Onboarding and Training New Employees

An LMS platform can help not only streamline initial training, but allows new employees to access resources and courses when it’s most convenient for them as they transition into their new roles.

Product Knowledge & Skills Training


Whether you’re training cashiers, floor staff, salespeople, or any other retail role, product knowledge training is essential in creating confident brand ambassadors for your organization. This requires a comprehensive understanding of the key features and benefits of your goods, products, or services, how to use them, as well as an awareness of competing products or services in the market. This type of in-depth knowledge can help turn product browsers into product buyers.

Behavioral Retail Sales Training


Nurturing soft skills such as customer service, relationship-building, or time management is arguably just as important as initial onboarding and product knowledge training. If your team members can effectively communicate and form positive relationships with potential buyers, the odds of closing a sale, encouraging brand loyalty, and creating life-long customers are significantly improved.

Open LMS Provides Fully-Managed LMS Solutions for Hospitality and Retail Training

Managing an in-person, hybrid, or digital training program is no easy task, especially when you need to support the needs of team members in various geographic locations, departments, and roles. Not to mention, the hundreds of LMS platforms and numerous complementary eLearning solutions and plugins available in the market often make it difficult to determine exactly which tools will be the most effective for reaching your eLearning goals. That’s where Open LMS’s world-class LMS hosting and services come in to make providing retail and hospitality training easy!

All Resources in One Place

Open LMS WORK and Totara Learn are user-friendly solutions that will bring all of your training content and learning technologies together in a central online hub. Employees, members, volunteers, and resellers will have easy access to all their learning needs.

Measurable Learning

Analytics and custom reports allow you to quickly measure learner engagement, progress, and more. This data can enable more informed decision-making, identify top-performing individuals for promotion, or simply highlight the immediate impact of your training efforts.

Compliance & Certification

Depending on your industry, you may have strict compliance rules that must be followed. Using Open LMS WORK or Totara Learn, employees can be automatically notified when recertifications are due. Compliance reporting also makes it easy to generate reports on every employee.

Preparing Future Leaders

Retain and refine top talent by providing employees with the resources they need to advance. A corporate LMS can be used to create a catalog of courses for professional development, enabling employees to choose courses that suit their interests and allowing you to see where their skills and passions are best suited within your organization.

Personalized Learning Paths

Professional education has shifted away from a one-size-fits-all approach toward providing employees with more personalized learning. A training LMS allows organizations to provide individualized learning paths, ensuring that employees receive the specific training they need to excel in their particular roles.

Streamlined Onboarding

An effective employee onboarding process introduces new employees to the company, and communicates the corporate vision. Having all this information accessible in one place makes for a smooth transition and helps employees feel like a valuable member of the organization from day one.

Retail & Hospitality Training for Your Industry

  • Hotels
  • Franchises & Corporations
  • Brick-and-Mortar Stores
  • eCommerce and Online Businesses
  • Salons and Service Operations
  • Restaurants and Fast Food Establishments
  • Car Dealerships
  • Grocery and Convenience Stores
  • Pharmacies
Case Study

Powell’s Books

Powell's Books uses Totara to deliver a personalized training experience for employees.
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Case Study

The City of San Antonio

The City of San Antonio Provides Training and Engagement Through Totara Learn to Help Employees Reach Career Potential
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Want to see it in action?

Book a demo to discover the advantages of partnering with Open LMS for Hospitality and Retail Training